We use USPS or UPS. Arizona residents are charged 5.85% sales tax.
With using USPS, we are not responsible for tracking, delivery or loss of packages outside of USA. Please email devanrae@kingmanturquoise to get overseas shipping quote first.
Customers are responsible for all customs and duties for overseas shipments.
We offer a 30 day warranty on all products for craftsmanship. This does not include damage inflicted by the customer. Dropping, extreme bending or any modifications of the product voids the warranty. If a stone falls out of the setting, for example, we will fix the item. Please email firstname.lastname@example.org for any inquiry of warranty.
Easy Returns & Exchanges
In the case that someone needs to return something we would prefer to work with you on an exchange. By using the exchange program you can avoid a re-stocking fee.
If this does not work for you, we ask that you return the item within 10 days of receipt and in original condition. WE REQUIRE YOU TO CONTACT VIA EMAIL (DEVANRAE@KINGMANTURQUOISE.COM) BEFORE RETURNING AN ITEM. We also REQUIRE that you provide a good reason as to why you are returning the item. If you provide a proper reason for your return within the 10 days after reciept of purchase, you will receive a 100 % refund of the price of the item NOT the shipping, minus a 5% re-stocking fee to cover our charges incurred by the credit card companies. Items returned and received after day 10 will incur a 15% restock fee. This is due to the fees we are charged as merchants by credit card processing companies and loss of possible sales. For transactions that are not returned to us after 15 days, there is no refund. After this time period there are no returns. If we find that you have worn/used the jewelry before returning the jewelry we will deduct 25% (for our costs for repair/refinishing of the jewelry) of the cost of the jewelry plus the shipping and deduct it from the return.
You can arrange an exchange if you would like to return you purchase and not incure the 5% re-stocking fee.
Shipping costs on returns are at the customers expense.